Shipping Information
At SUPERJOY, we are committed to delivering fresh, high-quality snacks to customers across India in a timely and secure manner.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During promotional periods, festivals, or high-demand seasons, processing times may be slightly longer.
Shipping Time
Estimated delivery timelines are:
- Metro Cities: 3–5 Business Days
- Other Cities & Towns: 5–8 Business Days
- Remote Areas: 7–10 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, regional restrictions, festivals, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated based on order value, package weight, and delivery location.
- SUPERJOY may offer free shipping on selected products, minimum order values, or promotional campaigns.
Order Tracking
Once your order has been shipped, tracking details will be shared through SMS, WhatsApp, or email.
Packaging
All SUPERJOY products are securely packaged to preserve freshness, quality, and product integrity during transit.
Damaged or Incorrect Deliveries
If you receive:
- Damaged packaging
- Incorrect products
- Missing items
Please contact our support team within 48 hours of delivery and provide photographs or videos along with your order details.
Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery cannot be completed due to customer unavailability and the shipment is returned to us, additional re-shipping charges may apply.
Non-Serviceable Locations
In rare cases, delivery may not be available in certain remote or restricted locations. If an order cannot be fulfilled, the payment will be refunded to the original payment method.
Contact Us
For shipping-related inquiries, please contact:
SUPERJOY Customer Support
Email: support@superjoy.in
Phone: +91-9926588894
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM